Capital Tech Team
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Technology solutions that keep you running

Reliable technology solutions are crucial for modern businesses, driving efficiency and competitiveness by streamlining operations and enhancing connectivity.

What do I get with CTT?

Help desk support that matters

Need help right now? Just give our help desk a shout. We're here to tackle any issue and stick with it until you're totally happy and everything is running smoothly. We won't rest until your problem is solved and you're back on track.

  • Quick response times
  • 99.9% customer satisfaction
  • We don't stop until your issue is completely resolved
  • Tailored solutions, one call away
20min
Typical response target

Cyber security made simple

MFA? VPN? DLP? EDR? With so many acronyms, we make the world of cyber security easy to understand and work with for businesses in the Albany Capital Region.

Proactive IT, not reactive

Would you rather stop the office network going down before it happens, or when you have an office full of people twiddling their thumbs? We work constantly to stop downtime events before they happen, not after.

Backups & disaster recovery

Reliable backup strategies that perform, meticulously tested to guarantee quick data recovery and minimal downtime in any disaster scenario. Downtime happens, but how fast can you recover?

Dedicated engineer

Each client is paired with a dedicated systems engineer who understands their specific business needs, backed by the full support of the Capital Tech Team. This familiarity with your systems minimizes downtime.

CTT Complete

One all-in-one managed plan

Resolve IT issues fast. "CTT Complete" is our all-in-one managed IT services plan. It has everything you need to keep your business running smoothly, in one predictable package.

Unlimited Help Desk

Our managed help desk offers unmatched IT support tailored to your business needs, with fast resolution and exceptional service that keeps operations running smoothly.

Predictable Costs

Simplify budgeting with predictable costs and hassle-free billing. Straightforward pricing means you always know what to expect, with no hidden fees or surprises.

No Long-Term Contracts

The best of both worlds: no long-term contracts and 24/7 support. Commitment-free service while your IT needs stay fully covered, day and night.

FAQ

Frequently asked questions

We get a ton of questions from our clients. Here are some of the ones we hear the most.

What is the response time for IT issues, and will I have a dedicated technician?
We treat every support request with urgency, recognizing that any issue can halt you or your employees' work. Our help desk aims to address each problem typically within 20 minutes. We also assign a dedicated technical engineer to your account who is familiar with your business's IT environment, enabling faster resolution and ensuring issues are resolved correctly the first time.
Can we opt for monthly services instead of a long-term contract?
We make long-term contracts optional because we understand they can be a burden. Instead, we offer the flexibility of monthly commitments, allowing you to keep your business agile and adapt to changes as they arise. This ensures you're not locked into a service that might not meet your evolving needs, giving you the freedom to adjust or upgrade as your business grows. Choose the service term that best suits your company's current situation and future ambitions.
How is our data backed up, and how can we access it in an emergency?
Backups are a crucial, yet often overlooked, component of your IT infrastructure, essential for ensuring your business can survive any data loss event. We conduct daily tests on our backup systems to guarantee they're always ready for action. When the moment arises that you need to recover data, you can trust that our reliable and thoroughly tested backups will swiftly restore your operations.
How do you protect our company from cyber threats?
Cybersecurity can seem overwhelming with new threats constantly emerging that could jeopardize your business. We simplify the complex landscape of cybersecurity, making it easy for you to understand the risks and how they are being managed. Behind the scenes, we diligently work to shield you from new threats and malicious actors, ensuring your operations are secure and your data is protected.
Our clients love us

Trusted across the Capital Region

Specializing in helping businesses throughout the Albany Capital Region, we take pride in our work and the positive impact we have. Here's what our clients say.

As the owner of an accounting firm in Troy, New York, I can confidently say that Capital Tech Team has been instrumental in enhancing our IT infrastructure. Their responsiveness and tailored solutions have significantly improved our efficiency and data security. Their service is not just support; it's a strategic advantage for our business.

JHJoe H.Accounting Firm Owner

As a nonprofit, we rely heavily on our technology to reach and serve our community effectively. Capital Tech Team has been a game-changer, providing reliable and timely IT support that keeps our operations running smoothly. Their dedication to understanding our unique needs lets us focus more on our mission and less on technical issues.

HSHeather S.Nonprofit Director

As a media company owner, keeping up with tech and avoiding glitches is pretty much my day job. Hooking up with Capital Tech Team? Best move we've made. They keep everything running smooth so we can focus on making awesome content. They totally get what we need without the tech headaches.

SDStu D.Media Firm Owner
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Ready to solve IT for good?

Tell us about your business and we'll build a plan around it. Fast response, honest pricing, no long-term contracts.

Get a Quote Call 518-880-9598