Technology Solutions

Reliable technology solutions are crucial for modern businesses, driving efficiency and competitiveness by streamlining operations and enhancing connectivity.

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What do I Get with CTT?

Help Desk Support

That Matters

Need help right now? Just give our help desk a shout—we're here to tackle any issue, sticking with it until you're totally happy and all is running smoothly. We won't rest until your problem is solved and you're back on track

Cyber Security Made Simple

MFA? VPN? DLP? EDR? With so many acronyms, we make the world of cyber security easy to understand and work with for business in the Albany capital region!

Proactive IT, not Reactive.

Would you rather stop the office network going down before it happens or when you have a office full of people twittling their thumbs? We work constantly to stop downtime events before they happpen, not after.

Backups & Disaster Recovery

Reliable backup strategies that perform—meticulously tested to guarantee quick data recovery and minimal downtime in any disaster scenario. Downtime happens, but how fast can you recover?

Dedicated Engineer

Each client is paired with a dedicated systems engineer who understands their specific business needs, backed by the full support of the TechBridge Group team. This familiarity with your system minimizes downtime.

24/7 HelpDesk Support

Get Help Faster

Experience lightning-fast response times with our help desk services, where we don’t just answer quickly—we resolve fully. We commit to each issue until it’s truly fixed, ensuring your operations run smoothly without interruption.

Email Us!

[email protected]

Call Now

518-880-9598

Frequently Asked Questions

We get a ton of questions from our clients. Here are some of the ones we hear the most!

- What is the response time for IT issues, and will I have a dedicated technician?

We treat every support request with urgency, recognizing that any issue can halt you or your employees’ work. Our Help Desk aims to address each problem typically within 20 minutes. Additionally, we assign a dedicated technical engineer to your account who is familiar with your business’s IT environment, enabling faster resolution of issues and ensuring they are resolved correctly the first time.

- Can we opt for monthly services instead of a long-term contract?

We make long-term contracts optional because we understand they can be a burden. Instead, we offer the flexibility of monthly commitments, allowing you to keep your business agile and adapt to changes as they arise. This approach ensures that you’re not locked into a service that might not meet your evolving needs, giving you the freedom to adjust or upgrade as your business grows. Choose the service term that best suits your company’s current situation and future ambitions.

- How is our data backed up, and how can we access it in an emergency?

Backups are a crucial, yet often overlooked, component of your IT infrastructure, essential for ensuring your business can survive any data loss event. We conduct daily tests on our backup systems to guarantee they’re always ready for action. When the moment arises that you need to recover data, you can trust that our reliable and thoroughly tested backups will swiftly restore your operations.

- How do you protect our company from cyber threats, especially with the increasing incidence of security breaches?

Cybersecurity can seem overwhelming with new threats constantly emerging that could jeopardize your business. We simplify the complex landscape of cybersecurity, making it easy for you to understand the risks and how they are being managed. Behind the scenes, we diligently work to shield you from all new threats and malicious actors, ensuring your operations are secure and your data is protected.

Our Clients Love us!

CTT Client Testimonial

Our clients love what we do! Specializing in helping businesses throughout the Albany Capital Region, we take pride in our work and the positive impact we have. Here are some testimonials from our clients!

Joe HAccounting Firm Owner

As the owner of an accounting firm in Troy, New York, I can confidently say that Capital Tech Teams has been instrumental in enhancing our IT infrastructure. Their responsiveness and tailored solutions have significantly improved our efficiency and data security. Working with Capital Tech Teams allows us to focus on our clients without worrying about technological issues. Their service is not just support; it's a strategic advantage for our business.

Heather SNon Profit Director

As a nonprofit, we rely heavily on our technology to reach and serve our community effectively. Capital Tech Teams has been a game-changer for us, providing reliable and timely IT support that ensures our operations run smoothly. Their dedication to understanding and addressing our unique needs has allowed us to focus more on our mission and less on technical issues. We truly value their partnership, as it enables us to make a greater impact in the Albany community we serve.

Stu DMedia Firm Owner

As a media company owner, keeping up with tech and avoiding glitches is pretty much my day job. Hooking up with Capital Tech Teams? Best move we've made. They keep everything running smooth so we can focus on making awesome content. They totally get what we need and help us deliver the cool stuff without the tech headaches.